Your Transformation Starts Here

General Terms

By purchasing any service from Transformation, you agree to the following terms and conditions. All services are provided as described on this page. Transformation reserves the right to update these terms with reasonable notice.

Pricing & VAT

• All listed prices are exclusive of VAT (15%) as required by Saudi Arabian law.
• VAT will be added at checkout. The final amount charged includes 15% VAT.
• Coaching Plan: ﷼1,800 + ﷼270 VAT = ﷼2,070/month
• VIP Plan: ﷼3,000 + ﷼450 VAT = ﷼3,450/month
• Personal Training: ﷼600 + ﷼90 VAT = ﷼690/session (minimum)
• Prices may be subject to change with 30 days' written notice.

Payments

• Online coaching packages are billed monthly in advance.
• Payment must be completed before services commence.
• We accept Mada (Saudi national payment) and major debit/credit cards.
• Personal training session packages must be paid in full prior to your first session.

Refund Policy

• A full refund is available if requested within 48 hours of signing up, provided no coaching services, plans, or sessions have been delivered or commenced.
• Once the 48-hour window has passed or any service has been delivered, no refund will be issued for that period.
• Monthly coaching packages are billed per month. Once a monthly period has been completed and services delivered, that month is non-refundable. Refunds are not available for completed months under any circumstances.
• Partial refunds within an active month are not available once coaching has commenced for that billing period.
• Personal training sessions that have been completed are non-refundable.
• Refunds, where approved, will be processed within 7–14 business days to the original payment method.

Cancellation Policy

• Online coaching (monthly packages): a minimum of 14 days' written notice is required prior to the next billing date to cancel your subscription. Cancellations received with less than 14 days' notice will result in one further month being charged.
• In-person personal training sessions: cancellations must be made at least 12 hours before the scheduled session start time.
• Sessions cancelled with less than 12 hours' notice will be deducted from your session package as a used session.
• If a session is cancelled with proper notice (12+ hours), it may be rescheduled at no charge, subject to mutual agreement with your coach.
• Rescheduling is subject to coach availability and must be arranged directly with your coach.
• Unused personal training sessions are non-transferable and non-refundable after purchase.
• Transformation reserves the right to terminate a client's access in cases of abusive behaviour, non-payment, or breach of these terms — without refund.

Health Disclaimer

Our programmes are designed for generally healthy adults. You are responsible for consulting a qualified medical professional before beginning any fitness or nutrition programme. Transformation coaches are not licensed medical practitioners. Any advice given is for general wellness and fitness purposes only and does not constitute medical advice.

Privacy

Your personal data (name, contact details, health information) is collected solely for the purpose of delivering your coaching programme. We do not sell or share your information with third parties. Data is stored securely and you may request deletion at any time by contacting us in writing.

Contact & Disputes

For any questions, complaints, or refund requests, please contact us directly. We aim to resolve all disputes amicably within 5 business days. These terms are governed by the laws of the Kingdom of Saudi Arabia.